DVLA Auction Complaints Procedure
If you are unhappy with the service provided, please follow the steps below and give full details:
Email firstname.lastname@example.org explaining your complaint.
If you do not feel that your issue has been resolved, please follow the process below to make a formal complaint.
Please email Piers England, DVLA Auction Contract Manager at email@example.com
If you still feel that your complaint has not been resolved satisfactorily, please follow the step below.
Please email Ross Taylor, BCA Operational Support Manager at firstname.lastname@example.org
Customer satisfaction is extremely important to us, so we are committed to providing a high quality of service to everyone. We value your feedback and are committed to act on any concerns or complaints about the service that we provide. We aim to respond to any complaints within 10 working days.